This policy explains how Dre's Mobile Detailing, registered in California, United States (“we,” “us,” or “our”), handles information through our website, customer app, booking and quote forms, and related detailing services.
1. Information we collect
Contact and account details: names, email addresses, phone numbers, sign-in identifiers, and communication preferences you provide.
Bookings and service records: service addresses, appointment times, selected packages and add-ons, job status, instructions, invoices, payment status, membership details, wash-use records, and rewards activity.
Vehicle information and photos: vehicle year, make, model, size, condition, cleaning preferences, access notes, quote photos, and before-and-after photos submitted by customers or technicians.
Inquiries and signups: messages, fleet business details, ceramic-coating quote requests, store-opening interest, and any referral source you choose to report.
Technical information: browser and device information, website activity, approximate location derived by analytics providers, and security or server logs. Notification permissions may provide a device push token.
Device location: location-based features may request your device’s permission. You can refuse or revoke that permission. A technician’s route-estimation feature does not require continuous tracking of the customer’s phone.
Please avoid including payment-card numbers, identification documents, or unrelated sensitive information in messages or vehicle photos.
2. How we use information
We use information to prepare estimates; schedule and deliver services; provide technicians with assigned-job details and directions; document work; manage memberships, rewards, invoices, and payments; respond to questions; provide appointment and ETA updates; and protect our systems.
We also use public-website analytics to understand service interest and improve the website. Promotional contact preferences are separate from information needed to provide a requested service. A store-opening signup is not blanket permission for unrelated marketing.
Service documentation photos are used for quotes, job records, and quality checks. Permission to upload a service photo is not permission to publish it as an advertisement; separate permission should be obtained before identifiable customer photos are used publicly.
3. Who receives information
Authorized business staff receive information needed for their responsibilities. Assigned technicians need service addresses, job instructions, and work documentation. We use providers to operate relevant features:
Replit: application hosting, databases, and file storage for service records and uploaded photos. Replit privacy policy.
Stripe: payment processing and saved payment methods for subscriptions. Card details are handled through the payment provider; do not send them through our contact forms. Stripe privacy policy.
Google services: Google Analytics for public-website reporting, Search Console for search-performance reporting, Google Calendar for scheduling, Gmail for email, Google Fonts for website typography, and Google Maps when you open a directions link. Loading remotely hosted fonts sends technical request information, such as your IP address, to the font provider. Search Console reports search activity rather than giving us an individual searcher’s identity. Google privacy policy.
Expo and device notification services: device tokens and notification contents when app push notifications are enabled. Expo privacy policy.
Some features depend on external services, including routing or address lookup. Addresses or coordinates entered into these features may be shared with the relevant map or routing service. Your phone’s messaging provider handles texts you choose to send using its Messages app.
Automated review-request texting is not activated by this policy. If enabled later, the business must identify the texting provider and explain the applicable consent and opt-out process before using that feature.
We may disclose information when legally required, to address fraud or security incidents, or to protect lawful rights. We do not provide competitors with access to private customer records or private analytics.
4. Cookies and website analytics
Authentication and service providers may use cookies or similar technology to support sign-in, security, and payments. Google Analytics may use cookies to report public-page visits, traffic sources, interactions, and approximate visitor locations.
Our public-website analytics loader excludes private admin, customer-app, and API routes. Its current configuration disables Google Signals, removes query strings from reported page URLs, and does not load when the browser reports Global Privacy Control or Do Not Track. This describes our analytics loader, not every external website or provider.
You can manage cookies in your browser and review Google’s Analytics opt-out tool. Disabling necessary cookies may affect sign-in or checkout. This Privacy Policy page does not load our website analytics script.
5. Your choices and privacy requests
You can update available account and marketing preferences, disable push notifications in your device settings, or contact us to request changes to promotional email or text preferences. Service-related communications may still be needed for an active booking or account.
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, or to restrict certain uses. Email us to make a request. We may need to verify your identity and authority, and some records may need to be retained for lawful reasons. We will consider requests under the laws that apply; this policy does not assume every statutory right applies to every customer or to this business.
You may contact us about any concern relating to sale or sharing of personal information or targeted advertising. This policy does not create a separate automated privacy-request portal.
6. Storage, retention, and security
Records are stored in business systems and provider systems, which may process information outside your state or country. We retain information as needed for services, account administration, bookkeeping, dispute handling, security, and legal obligations. Retention varies by record type; no single deletion period is promised here.
Access controls and other safeguards help protect information, but no online system can guarantee absolute security. Contact us if you believe your account or information has been compromised.
7. Children and external links
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has submitted information, contact us so we can investigate and address it.
External booking, payment, review, social-media, and map links lead to services with their own privacy practices. Review their policies before submitting information.
8. Changes to this policy
Updates will be posted on this page with a revised date. Additional notice or consent will be provided when required by applicable law. A policy update alone does not authorize a new marketing subscription.
Dre’s Mobile Detailing