These terms describe services offered by Dre's Mobile Detailing, registered in California, United States (“we,” “us,” or “our”). Review the terms and payment disclosures presented with your specific appointment before confirming a booking.
1. Booking and estimates
You must be authorized to request service for the vehicle and provide accurate contact, vehicle, and service-address information. Appointment requests, quote requests, and calculator estimates are not confirmed appointments unless the booking system or Dre confirms them.
Pricing depends on the selected service, vehicle size and condition, access, and work required. Photos help prepare estimates but do not replace inspection. Additional work or price changes must be discussed and approved before that work begins. Fleet, RV, and ceramic-coating inquiries may require a separate review and quote.
Appointment and arrival estimates may change because of traffic, weather, safety, or earlier jobs. We will communicate scheduling changes using available contact information.
2. Full-payment booking policy
When enabled and disclosed in your booking process: customers must pay 100% of the agreed detailing service price at the time of booking for appointments to which this policy applies. This is full prepayment, not a 25% deposit. There is no remaining balance for the originally agreed service.
Any separately authorized change to the service price will be explained and approved before that additional work proceeds. A service whose price cannot yet be established requires a confirmed quote before a paid appointment is booked.
Example when this policy applies: For an agreed $300 appointment, $300 is paid at booking. If cancelled with less than 48 hours’ notice, $75 is retained from that payment and $225 is refunded, subject to the safeguards below. The fee is not an additional card charge.
Before payment, the customer must see the full service price, amount charged now, 48-hour cancellation cutoff, potential 25% cancellation fee, refund schedule, and rescheduling policy. Posting these terms does not collect money, create a new card authorization, or authorize a recurring payment.
Follow the payment terms expressly disclosed for your booking channel and service. Quote-only inquiries are not paid appointments. Membership redemptions and fleet agreements retain their separately agreed terms; this page does not impose a second service charge on a prepaid membership visit.
3. Cancellation and refund schedule
Notice is measured from when the cancellation request is received to the scheduled appointment start, using the appointment’s local California time. Exactly 48 hours’ notice qualifies for a full refund.
Refunds when the full-payment policy has been enabled and accepted for your booking, subject to the safeguards below
Notice or circumstance
Cancellation fee and refund
At least 48 hours before the appointment
No cancellation fee; 100% refund of the prepaid service price
Less than 48 hours before the appointment
25% of the agreed service price retained; 75% refunded, subject to individual review and applicable law
Customer no-show
Contact Dre to review the circumstances and your booking’s disclosed terms; no separate automatic fee is authorized by this page
Business cancels and customer does not wish to reschedule
Full refund of prepaid amounts for the cancelled service
No automatic forfeiture: Any amount retained must be reasonable, reflect anticipated or actual business losses, and be permitted under applicable California law. The schedule is not permission to impose an unlawful penalty. Circumstances, avoided costs, and the ability to refill the appointment will be considered when relevant; charges will be reduced or waived when required by law.
A no-show means the customer or vehicle is unavailable at the confirmed location and appointment time and service cannot proceed. Any applicable waiting, contact, or payment procedure must be disclosed and agreed with your booking; these terms alone do not create an automatic no-show charge.
To request cancellation, rescheduling, or a refund, email Dresmobiledetailingservice@gmail.com or call (510) 367-0132. Include the appointment date and booking name, and retain a copy of your request. Refund processing and bank posting times will be explained when a refund is approved; no fixed timeline or extra refund-processing fee is created here.
4. Rescheduling
You may reschedule an appointment one time without a cancellation fee when at least 48 hours’ notice is provided, subject to scheduling availability. The full prepaid amount transfers as credit toward the rescheduled service. Any change in service scope or price must be agreed separately.
Requests with less than 48 hours’ notice will be reviewed individually, including emergencies, weather conditions, and availability. Further rescheduling requests will be discussed individually; no additional rescheduling fee is created by this page. If the business cannot perform the service safely or cancels it, the customer may choose rescheduling or a full refund of prepaid amounts for that service.
5. Customer responsibilities and safe access
Provide the correct service address, legal permission to work at the location, safe vehicle access, parking instructions, and any relevant gate or access notes. Remove valuables and personal items where practical. Tell us about existing damage, loose trim, aftermarket modifications, delicate surfaces, leaks, or other conditions that may affect service.
Water, power, shelter, or other site requirements should be confirmed for the specific service rather than assumed. Unsafe conditions, hazardous materials, or work outside the agreed scope may require stopping or rescheduling. Any related payment decision is subject to the agreed terms and applicable law, not automatic forfeiture.
6. Service expectations and concerns
We aim to perform the agreed services with reasonable care. Results depend on age, condition, materials, previous repairs, and maintenance. Detailing does not guarantee removal of every stain, odor, scratch, defect, or pre-existing condition. Ceramic coating is not scratch-proof and does not include a specific lifespan or warranty unless separately confirmed in writing.
Before-and-after photographs may document condition and completed work. Service-photo handling is described in our Privacy Policy; service documentation is not blanket permission to publish identifiable customer photos.
If you believe work is incomplete, damage occurred, or a charge is incorrect, contact us promptly with the appointment details so we can review the concern and discuss an appropriate remedy. This section does not impose an invented reporting deadline or a blanket “no refunds” rule, and does not limit non-waivable consumer rights.
7. Monthly memberships and optional add-ons
Existing Bronze and Silver membership terms are separate from the full-payment appointment policy. Bronze is $300 per month and Silver is $400 per month; each covers two washes per month for one enrolled vehicle, with different included services. Unused washes expire at month-end.
Memberships use an authorized saved payment method and automatically renew monthly. The business policy calls for three days’ advance cancellation notice by contacting Dre. Review the renewal date and cancellation options disclosed at subscription checkout, and contact Dre if you need assistance. This notice policy does not restrict cancellation rights or mechanisms required by applicable law.
Selected add-ons are charged once per appointment rather than automatically added to every monthly bill. Review the current package details and checkout disclosures before subscribing. This page does not create a new subscription, alter an existing one, or charge a card.
8. Website, accounts, and customer information
Use the website and app lawfully and provide accurate information. Do not impersonate another customer, misuse accounts, interfere with the systems, or submit content you are not authorized to share. Protect your sign-in information and contact us if you suspect unauthorized access.
You retain rights to information and photos you submit and permit their use as needed to deliver and document requested services. Our brand and original website content may not be represented as someone else’s work. External scheduling, payment, map, and review services have their own terms.
Online services may be interrupted; contact us directly if a booking or payment status is unclear. Privacy practices, service providers, and communication choices are described in the Privacy Policy. These terms do not themselves authorize promotional texts or emails.
9. California law and future changes
These terms are intended for a California detailing business and remain subject to applicable California and federal law. Nothing here waives rights or remedies that cannot lawfully be waived, excuses unlawful conduct, or imposes mandatory arbitration or a blanket release of liability.
The final effective date and any material changes will be disclosed before applying revised terms to new bookings. Existing bookings or subscriptions will not be retroactively changed merely by posting this page. Any new payment authorization or agreement must be obtained through the approved booking process.
Dre’s Mobile Detailing